Refund Policy

We stand behind the quality of our work at Equilibra LLC. The conditions below explain when and how refunds apply to each type of service.

1. Consulting Engagements

• If you cancel before work has started: full refund, always.
• If you cancel within the first 7 days of delivery and you’re not satisfied: full refund, processed within 10 business days.
• After the first 7 days: we review each case individually and may issue a prorated refund for work not yet performed.

2. Recurring Plans

Subscriptions can be cancelled at any moment. The cancellation applies from the next billing cycle — the current period is not refunded, but your access remains active until it ends.

3. Digital Products

Templates, frameworks, and recordings are final sale once delivered. If a product contains a technical fault or differs materially from its description, we will fix or replace it at no charge.

4. Events & Masterminds

• Cancelling 30 or more days before the event: 100% refunded.
• Cancelling between 15 and 29 days before: 50% refunded.
• Cancelling with fewer than 15 days’ notice: no refund, but you may transfer your spot to another person.

5. Requesting a Refund

Write to info@equilibrallc.com including your name, the date of purchase, the service in question, and the reason for your request. You’ll hear back within 5 business days, and approved refunds are returned through Stripe within 10 business days.